Service

Pre-sale service

Jiangsu Jinhe provides comprehensive and professional pre-sales services to help customers understand products and make decisions.

Product consulting: The professional sales team is familiar with all kinds of bio-based plastics, and can accurately introduce product characteristics, advantages, scope of application and environmental performance to customers in a variety of ways.

Requirements analysis and solution customization: In-depth communication with customers, based on their application scenarios, performance expectations and budgets, technical experts and sales teams to jointly customize personalized solutions.

Sample supply: Provide free samples for customers in need, so as to facilitate customers to experience and evaluate product quality.

In-sale service

Order processing and production progress tracking: quickly process the order after placing, check the information and track the production in real time, and timely feedback the progress to the customer.

Logistics and distribution support: Work with quality logistics companies to select the right method according to customer requirements, ensure the safe and timely delivery of goods, and provide tracking information.

Technical guidance and training: Provide technical guidance and training to customers who need it, explain processing parameters and operation points online or offline.

After-sales service

Quality feedback processing: customers find quality problems, after-sales team quickly respond, investigate the cause, if the product quality defects, according to the policy to provide return or compensation.

Product usage tracking and optimization suggestions: Visit regularly, collect feedback to optimize products and services, and provide customers with optimization suggestions.

Long-term cooperation and support: Looking forward to long-term cooperation with customers to provide product information, market trends and technical support.